Heat Pump FAQ

A heat pump (also known as a reverse cycle air conditioner) is a very clever device that extracts heat energy from one volume of air and transfers it to another. So one body of air gets warmer, while the other gets cooler.
They can be used to:
• heat in the winter
• cool in the summer
• dehumidify the air
• circulate and filter the air
Heat pumps do not generate heat but extract it from one body of air and transfer it to another. They use the same principle as your fridge, compressing gas and then allowing it to expand, extracting heat as it does so.
Even if the air outside is freezing, heat pumps can extract heat energy and transfer it inside to keep you warm. In summer the system works in reverse, extracting heat from indoors and transferring it outside leaving you comfortable and cool.
Heat pumps offer many benefits over other forms of heating. Firstly they are much cheaper to run giving up to 4 times more heat than you pay for, they can be used all year round for cooling, air filtering and dehumidification. They are safe and easy to use.
Heat pumps produce low density heat which is safe for children and the elderly, unlike fires or electric heaters. They are unmatched for convenience and ease of use (Remote Controlled). They don’t pollute our atmosphere as with products for combustion and they use ozone friendly refrigerants.
Inverter systems save energy by using a variable controlled (speed) Compressor. The output is controlled to only provide the energy required to keep the room to the set temperature. By reducing the output required less power is used and this substantially reduces power consumption. Inverter control not only saves you money but also keeps you more comfortable.
Every home is as individual as its owner. The key to selecting the right heat pump for your home is accurate assessment of the heat that will need to be transferred into your home in winter for heating, and out of your home in summer for cooling. This needs to be carried out by experienced and qualified specialists
The amount of heating needed will depend on the potential for heat loss through walls, windows and roofs. To minimise this loss, good insulation is recommended. By insulating first, the size of heat pump selected will be generally smaller and therefore cheaper to run. The aspect of the home is also an important factor as south facing rooms are generally warmer and require less heating.
No, heat pumps are designed to be unobtrusive in their size and style, with low noise levels. There are various types of heat pumps. Some can be fitted into existing fireplaces or be recessed into walls. Others can be mounted on walls close to the ceiling. Ducted split systems can be hidden in the ceiling.
There are various heat pump systems available:
Single-split system (one indoor unit and one outdoor unit) suitable for an individual room
Multi-split system (multiple indoor units connected to one outdoor unit) suitable for multiple room situations.
Ducted systems. One outdoor unit connected to one or more concealed indoor units with the heat distributed via ducting tubes to individual rooms. Suitable for whole house solutions.
Modern inverter heat pumps from the top manufacturers are very quiet. The source of noise in a typical Heat Pump is air impinging on the grille as it is forced out of the unit. Air noise is marginally higher than ambient background noise and is usually not distracting.
Yes. Heat pumps are extremely reliable. They use the same process as a home fridge or freezer and have the same level of dependability and life expectancy. The top brands come with 5 Year manufacturer’s warranty or more.
Natural Resources Canada (NRCan) and the Heating, Refrigerating and Air Conditioning Institute of Canada (HRAI) have established an industry-managed energy efficiency rating system for furnaces, central air conditioners and air-to-air heat pumps. The energy efficiency rating scale appears under the EnerGuide logo on the manufacturers’ brochures. As with the EnerGuide label for room air conditioners, the inverted triangle and graduated bar can be used to compare a particular model with other model designs and types.
Today’s ENERGY STAR® qualified air-to-air heat pumps use up to 20 percent less energy than standard new models. The ENERGY STAR specifications require that the EnerGuide SEER rating be 12.0 or greater for a single package unit or 13.0 or greater for a split system.

By choosing to buy an ENERGY STAR qualified heat pump that is sized correctly for your home, you can help to reduce emissions of GHGs and smog precursors, realize substantial electrical savings and increase your household’s comfort. The Heat Pump Guys only sell Energy Star heat pumps.

No. Unlike fires and glowing electrical elements, heat pumps don’t burn oxygen.
Yes. Heat pumps have a range of filters that clean and purify the air:
Catechin Filter: Dust, mold spores and micro-organisms are absorbed onto the filter by static electricity and growth is inhibited and deactivated by the polyphenol ingredient extracted from apples.
Ion Deodorizing Filter: The filter deodorizes by powerfully decomposing absorbed odours using the oxidizing and reducing effects of ions generated by the ultrafine particle ceramic.
Plasma Filter: High performance electronic air cleaner removes dust and odour, improving indoor air quality.
In most cases our visit will take about half an hour. We may be able to give you an on-the-spot quotation if your planned installation is straightforward. Otherwise we will provide you with a quotation taking into account various possible options so you can make a choice based on your design needs and budget.

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